How to manage a return request.
To open a return request, contact the FAIT team with the order reference, item, quantity and reason.
Opening the request
Send the request from the contacts page or through your commercial contact, including all available details.
Review and instructions
FAIT reviews the request according to applicable terms, product condition and available documentation.
Right of withdrawal for consumers
If you buy as a consumer you can withdraw from the contract within 14 days of delivery without giving a reason: conditions, procedure and the withdrawal form are on the “Right of withdrawal” page. Return the goods to FAIT S.r.l., Via Ofanto 17, 04100 Latina (LT), Italy, quoting the order reference. Business customers have no consumer right of withdrawal: for them FAIT may accept agreed returns, reviewed case by case as described on this page.