How can we help?
Contact the FAIT team about orders, quotes, product availability and technical support.
Help topics
- Frequently asked questionsQuick answers about orders, shipping, payments and support.
- ShippingCosts, thresholds and delivery handling.
- ReturnsHow to open a return request and what to include.
- WarrantyHelp with products, warranty and documentation.
- Payment methodsCard, advance bank transfer and payment on account terms for enabled customers.
Can't find the answer?
Write to the FAIT team from the contacts page: we forward your request to the right person.
What to include
For a precise reply, include the item code, quantity, order reference and delivery location when you have them.
Commercial and technical support
We help with quotes, recurring supplies, product questions and support before and after purchase.