Support for products, warranty and documents.
Warranty handling follows manufacturer terms, applicable law and agreed commercial conditions.
When to contact FAIT
Contact us when a product has an issue, when you need documentation or when you are unsure which support channel to use.
Request review
Warranty handling may require a technical check, additional documentation or coordination with the manufacturer.
Legal terms
For private customers the legal guarantee of conformity under Articles 128 and following of the Italian Consumer Code applies: FAIT is liable for any lack of conformity that becomes apparent within 24 months of delivery, and you have 26 months from delivery to report a defect under the guarantee. For business customers, defects must be reported to FAIT within 8 days of discovery, or the right is lost (Article 1495 of the Civil Code). Manufacturer warranties stated in the product documentation still apply. Full details are in the terms of sale.