General terms of sale

The seller is FAIT S.r.l., with registered office at Via Vincenzo Monti, 8, 20123 Milan, Italy, VAT no. 00922390893.

Registered with the Milan Monza Brianza Lodi Companies Register, REA no. MI - 2568658. Share capital €1,250,000.00 fully paid (authorized €1,250,000.00; subscribed €1,250,000.00; paid in €1,250,000.00).

Certified email (PEC) pec@pec.faitweb.it · email shop@faitweb.it · toll-free number 800 628 115. Returns are shipped to FAIT S.r.l., Via Ofanto 17, 04100 Latina (LT), Italy.

The site sells both to private customers and to companies, professionals and organizations. To order you need to register an account with accurate details: as a private customer with your tax code, as a company with your VAT number. FAIT activates the account after checking the details and may refuse or suspend an account if the details are wrong or payments are overdue.

In these terms a “consumer” is a person buying for purposes outside their trade, business, craft or profession. Consumers always keep the rights granted by the Italian Consumer Code (Legislative Decree 206/2005), which these terms do not limit.

Anyone can browse the catalog, but cart, orders and documents are available only after you sign in. You are responsible for keeping your credentials safe and, with a company account, for the orders placed by the users of your team.

Prices are in euros. Visitors and private customers see prices including VAT; business customers see prices excluding VAT, including the prices reserved under the commercial terms agreed with FAIT. Every price states whether VAT is included or excluded, and the order summary always shows the taxable amount, the VAT and the total including VAT.

The price that applies to the order is the one shown in the summary before you confirm: if it changes in the meantime, the site shows you the new amount and asks you to confirm again. Obvious pricing errors do not bind FAIT, which will contact you before fulfilling the order.

Add items to the cart, choose addresses, shipping and payment method, accept these terms and confirm the order; if you are a business customer you also approve, with a dedicated checkbox, the clauses listed under “Specific approval of clauses”. Some items have a minimum quantity or an order multiple, shown on the product page and checked in the cart.

Confirming the order is an offer to buy. The email you receive right after confirms that we received it; the contract is concluded when FAIT accepts the order, by telling you so or by starting to fulfill it. FAIT may decline an order, for example if the goods are unavailable or the payment checks fail: in that case it lets you know and charges nothing, or refunds the corresponding amount if it was charged by mistake.

You find your orders, their status and the related documents in your customer area.

Credit or debit card: when you confirm the order the amount is only authorized on the card, and it is charged when FAIT accepts the order. If the order is not accepted the authorization is canceled. Card details are handled by the payment service and FAIT never receives them.

Advance bank transfer: after confirming you receive the bank details and the payment reference to use. The order is fulfilled once the amount is credited. If the payment is not credited within 5 working days of confirmation, the order is deemed canceled.

Deferred payment: reserved for business customers enabled by FAIT, within the available credit limit and on the agreed terms. Late payments bear the default interest set by Italian Legislative Decree 231/2002, and the provisions under “Right to suspend supplies” apply.

For standard orders shipping is free when the goods reach €350 excluding VAT for business customers (equal to €427.00 including 22% VAT for private customers); below that threshold it costs €15 excluding VAT (equal to €18.30 including VAT). For everyone the threshold is calculated on the value of the goods excluding VAT; the shipping cost is always shown in the summary before you confirm. Bulky or heavy items, or special destinations, may need a quoted delivery, which you must accept before the order is fulfilled.

Availability and delivery times shown on the site are indicative; items marked “Available to order” need supply times we can tell you on request. For consumers delivery takes place within 30 days of the conclusion of the contract, unless a different time is agreed when the order is accepted, and the remedies of the Italian Consumer Code apply if the goods are not delivered.

If a product becomes unavailable for reasons beyond FAIT's control (for example an unexpected stock shortage at the supplier, discontinued production, exceptional supply delays), FAIT will promptly inform the consumer by email, stating the new estimated delivery time or offering an equivalent item. If the consumer does not accept the new time, the contract is terminated and FAIT will promptly refund the full amount already paid, expressly excluding any further compensation or damages of any kind.

For business customers delivery times are not essential terms and a delay gives no right to damages, except in case of willful misconduct or gross negligence by FAIT.

On delivery, check the number of packages and the condition of the packaging. Visible damage must be disputed immediately on delivery by writing on the delivery note, or on the carrier's handheld device, a specific reservation describing the visible external damage (for example torn packaging, wet cardboard, crushed pallet, tampered security tape: “accepted with reservation: wet cardboard”); otherwise the carrier's insurance will not cover the damage. Then report damage and shortages to FAIT as soon as possible; business customers must report them within 8 days of delivery. Consumers keep the rights granted by the Italian Consumer Code.

Products bought as a consumer are covered by the legal guarantee of conformity under Articles 128 and following of the Italian Consumer Code. FAIT is liable for any lack of conformity that becomes apparent within 24 months of delivery, and you have 26 months from delivery to report a defect under the guarantee. You are entitled to a free repair or replacement and, where the law provides, to a price reduction or to terminate the contract.

Manufacturer warranties stated in the product documentation still apply, in addition to the legal guarantee. If you receive an item that is defective or different from the one you ordered, contact us with the order reference before sending it back: we will tell you how to get a replacement, a repair or a refund.

For business customers products are covered by the warranty against defects under Articles 1490 and following of the Italian Civil Code. Defects must be reported to FAIT within 8 days of discovery, or the right is lost, and claims lapse one year after delivery (Article 1495 of the Civil Code). Manufacturer warranties stated in the product documentation still apply.

If you buy as a consumer you can withdraw from the contract within 14 days of delivery without giving a reason: conditions, procedure and the withdrawal form are on the “Right of withdrawal” page. Business customers have no consumer right of withdrawal; for them FAIT may accept agreed returns, case by case, as described on the “Right of withdrawal” and “Returns” pages.

To the extent permitted by law and without prejudice to consumer rights, FAIT is not liable for indirect damages, loss of profit, business interruption or worksite downtime arising from the use of the products or from delivery delays, except in case of willful misconduct or gross negligence. FAIT is not liable for failures caused by force majeure.

Product pages, images and technical documents are provided for information: always check that the product suits its intended use and follow the manufacturer's instructions.

If deferred payments are late, the default interest set by Italian Legislative Decree 231/2002 applies and FAIT has the unquestionable right to suspend immediately the fulfillment of the same customer's other open orders, to stop the outstanding debt from growing, until the amount due is paid.

Personal data is processed as described in the privacy policy.

These terms are governed by Italian law; the United Nations Convention on Contracts for the International Sale of Goods (Vienna, 1980) does not apply. Disputes with a consumer belong to the court of the consumer's place of residence or domicile.

The Court of Milan has exclusive jurisdiction over any dispute with business customers concerning these terms or individual orders.

Under Articles 1341 and 1342 of the Italian Civil Code, business customers specifically approve, with a dedicated checkbox when ordering, separate from accepting these terms, the following clauses: Delivery and limits on damages for delay; Warranty and 8-day deadline to report defects; Limitation of liability for indirect damages and worksite downtime; Right to suspend supplies; Exclusive jurisdiction of the Court of Milan. Without this approval a business customer's order cannot be confirmed. Consumers are not asked for this approval.

For questions about these terms write to shop@faitweb.it or call our toll-free number 800 628 115 (Mon–Fri 8:00–13:00 / 14:00–17:00).