Right of withdrawal and returns

The right of withdrawal under Articles 52 and following of the Italian Consumer Code (Legislative Decree 206/2005) belongs to consumers, meaning people buying for purposes outside their trade, business, craft or profession. It does not apply to companies, professionals and organizations buying in the course of their business: the agreed returns described below apply to them.

You have 14 days to withdraw. The period starts on the day you, or a person you name other than the carrier, receive the goods; if the order arrives in several deliveries, on the day you receive the last one.

To withdraw, send FAIT S.r.l., Via Vincenzo Monti, 8, 20123 Milan, Italy, or shop@faitweb.it, a clear statement of your decision, quoting the order reference. You can use the withdrawal form on this page, but you do not have to. You meet the deadline if you send your statement before it expires.

Send the goods back without undue delay and in any case within 14 days of the day you told us of your withdrawal, to FAIT S.r.l., Via Ofanto 17, 04100 Latina (LT), Italy, quoting the order reference. You meet the deadline if you ship the goods before it expires. You bear the cost of returning the goods.

You are liable for any loss in value of the goods resulting from handling beyond what is needed to establish their nature, characteristics and functioning.

If you withdraw, FAIT refunds all payments received from you, including standard delivery costs, without undue delay and in any case within 14 days of the day it receives your withdrawal. Extra costs of a delivery method other than the least expensive standard delivery are not refunded if you chose it.

The refund uses the same means of payment as the order, unless agreed otherwise, at no cost to you. FAIT may withhold the refund until it receives the goods or proof that you shipped them, whichever is earlier.

Under Article 59 of the Italian Consumer Code, withdrawal does not apply to goods made to measure or clearly personalized, including items cut to size at your request, or to sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery.

Complete and return this form only if you wish to withdraw from the contract.

To: FAIT S.r.l., Via Vincenzo Monti, 8, 20123 Milan, Italy, shop@faitweb.it

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods: …

Ordered on (*) / received on (*): …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is sent on paper): …

Date: …

(*) Delete as appropriate.

If you need to change or cancel an order, contact us as soon as possible with the order reference. If the order has not been fulfilled yet we can cancel it: for card payments the authorization is canceled or the amount refunded to the same card; bank transfers already received are refunded to the account they came from. Orders paid by advance bank transfer are deemed canceled if the payment is not credited within 5 working days of confirmation.

For business customers FAIT may accept the return of items ordered by mistake, case by case. To ask for it, contact us with the order reference, item code, quantity, reason and any photos.

Do not ship the goods before you receive our instructions; ship an authorized return to FAIT S.r.l., Via Ofanto 17, 04100 Latina (LT), Italy. As a rule, returns are possible only for items that are intact, unused and in their original packaging; items marked “Available to order”, cut or made to measure cannot be returned. Unless FAIT made a mistake, return shipping costs are paid by the customer.

Once we have checked the returned goods we issue a credit note or refund the amount with the same payment method.

If an item is defective, damaged in transit or different from the one you ordered, this is neither a withdrawal nor an agreed return but a complaint. Visible damage to the packaging must be disputed with the carrier immediately, by writing on the delivery note, or on the carrier's handheld device, a specific reservation describing the visible external damage (for example torn packaging, wet cardboard, tampered security tape).

Consumers are protected by the legal guarantee of conformity described in the terms of sale and have 26 months from delivery to report a defect; business customers must report it within 8 days of delivery or of discovering the defect.

For withdrawals, cancellations and returns write to shop@faitweb.it or call our toll-free number 800 628 115 (Mon–Fri 8:00–13:00 / 14:00–17:00), always quoting the order reference.